Effective Date: 01 May 2024
No Worries, Your Privacy's Covered! 😌
Hey there! Your trust means the world to us, and we're all about open books here. To make sure your online services, subscriptions, and digital products arrive without a hitch, we'll need your email address or some personal info. That's why we have this Privacy Policy – it's our pledge that we'll never, ever hand over your details to unauthorized third parties. We've got your back!
Your access or use of our Services (or any products) signifies your agreement to the practices detailed in this Privacy Policy regarding the collection, use, and disclosure of your information.
1. Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you ("Personal Information"). We may collect the following categories of Personal Information:
Contact Information: Name, email address, postal address, phone number, and other similar contact data.
Account Information: Username, password, and other credentials used to access our Services.
Payment Information: Billing address, payment card details (e.g., credit card number, expiration date, security code) for processing transactions. Please note that we typically use third-party payment processors, and we do not store full payment card numbers on our servers.
Demographic Information: Age, gender, country, and preferred language.
Usage Data: Information about how you access and use our Services, including your IP address, device type, operating system, browser type, pages viewed, features used, time spent, and referring URLs.
Communication Data: Information you provide when you communicate with us, such as customer support inquiries, feedback, or survey responses.
Marketing and Communication Preferences: Your preferences in receiving marketing from us and our third parties and your communication preferences.
Other Information: Any other information you choose to provide to us directly.
2. How We Would Use Your Information
We use the information we collect for various purposes, including:
To Provide and Maintain Our Services: To operate, maintain, and improve our Services, process your subscriptions and digital product purchases, deliver content, and provide customer support.
To Process Transactions: To process your payments and fulfill your orders for digital products and subscriptions.
To Personalise Your Experience: To tailor content, features, and offers to your interests and preferences.
To Communicate with You: To send you service-related announcements, updates, security alerts, and administrative messages.
For Marketing and Communication Purposes: To send you marketing communications about our products, services, offers, and promotions that may be of interest to you, where permitted by law. You can opt-out of these communications at any time.
For Analytics and Research: To understand how users interact with our Services, analyse trends, track usage patterns, and perform research to improve our offerings.
For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent or illegal activities.
To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.
To Enforce Our Terms and Policies: To enforce our Terms of Service and other policies.
3. When We May Need Your Information
We may share your Personal Information with third parties in the following circumstances:
Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data hosting, analytics, marketing, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
Comply with a legal obligation or respond to lawful requests by public authorities (e.g., a court order or subpoena).
Protect and defend our rights or property, or the rights or property of our users.
Prevent or investigate possible wrongdoing in connection with the Services.
Protect the personal safety of users of the Services or the public.
With Your Consent: We may share your information with your consent or at your direction.
Aggregated or Anonymised Data: We may share aggregated or anonymised information that cannot reasonably be used to identify you.
4. Your Choices and Rights
Depending on your location and applicable laws, you may have certain rights regarding your Personal Information:
Access and Correction: You may have the right to access and update your Personal Information. You can often do this through your account settings or by contacting us directly.
Deletion: You may have the right to request the deletion of your Personal Information, subject to certain exceptions.
Objection to Processing: You may have the right to object to the processing of your Personal Information for certain purposes, such as direct marketing.
Data Portability: You may have the right to receive a copy of your Personal Information in a structured, commonly used, and machine-readable format.
Withdraw Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time.
Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.
5. Data Security
We implement reasonable technical and organisational measures designed to protect your Personal Information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
6. Data Retention
We retain your Personal Information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. International Data Transfers
To provide our services globally, your information(for example your email address) may be transferred to and stored on computers and servers located outside of your country, province, or governmental jurisdiction. The data protection laws in these locations may differ from those in your jurisdiction.
We implement robust measures to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed. We will not transfer your Personal Information to an organization or country unless adequate safeguards are in place.
8. Children's Privacy
Our Services are not intended for use by individuals under the age of 16, depending on applicable law. We do not knowingly collect Personal Information from children without parental consent. If we become aware that we have collected Personal Information from a child without verification of parental consent, we will take steps to remove that information from our servers. If you believe that we might have any information from or about a child, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: contact@classymandarin.com