Payment and Refund Policy

By purchasing our products or enrolling in our online courses, which means you agree to be bound by the terms and conditions outlined in this policy.

• Payment Methods: We accept payments through Stripe, PayPal, and Alipay. Stripe supports a wide range of payment methods, including credit cards, debit cards, and digital wallets.

• Invoices and Receipts:
  Upon successful booking and payment, you will receive a confirmation email detailing your purchase. This confirmation serves as your official receipt.

• Payment Deadlines: Payments will due within 7 working days of the commencement of the lessons.

• Late Payment Fee:
  A 10% late fee will be added to any unpaid balance after the 7-day payment deadline.

• Refund methods: In case of cancellations, your refunds will be processed to the original payment method within 1-3 business days of the cancellation date.

• Free Cancellations:
  Free cancellations are allowed with at least 24 hours’ notice before your scheduled lesson. A full refund will be issued for prepaid courses. This policy applies to all our online live courses, including trial lessons.
  

• No-shows and Late Cancellations:
  Students who miss a lesson without providing any prior notice will forfeit the lesson and no refund will be issued.
  

• Exceptions and Rescheduling: In case of unforeseen circumstances (e.g., illness, emergencies), please notify us immediately. We will do our best to accommodate your request. A refund may be issued, minus a 5% transaction fee, at our discretion.

• Non-Refundable Items: Digital products, ebooks, and downloads are non-refundable.

Two Payment Methods:

Prepaid: Pay in full upfront and enjoy a 10% discount on all courses. ( discount code: prepay)

Postpaid: ONLY applies to our trial lessons. Choose pay "Offline" when you make a booking online.

By prepaying, you can enjoy a seamless booking experience and avoid the stress of last-minute cancellations. This will keep you motivated and focused on your Mandarin studies.

Payment and Refund Methods

Reschedule Lessons:
We understand that unexpected circumstances can arise. we do our best to be flexible.
If you need to reschedule or cancel a lesson due to illness, emergencies, or other unforeseen events, please contact us as soon as possible to discuss alternative arrangements.

Cancellation and Refund Policy